Frequently Asked Questions (FAQ)

Delivery time:
After processing and shipping your order, you can expect your products within 3 to 8 business days in Switzerland.

Order tracking:
Once your order has been shipped, you will receive a confirmation email with your order number. You can check the status of your order at any time on our "Track order'' by entering your order number.

Shipping costs:
Shipping is always free, regardless of the size or weight of the package. No additional fees apply.

Return policy:
You can return a product within 30 calendar days of receipt. The buyer bears the return shipping costs. After inspection and approval, the refund will be paid to the original payment method. For more information, please see our return policy.

Exceptions to returns:
There are some exceptions, e.g., partial refunds for used, damaged, or items not in original condition. More details can be found in our Return policy.

Contact for problems:
If you have problems or questions about your order, you can contact us via our Contact page reachable. We strive to respond to you as quickly as possible.

We always look forward to hearing from you! Whether you have questions about our products, need help with your order, or want to provide feedback – we are happy to assist you!

 

Contact information:

E-Mail: info@baumannbern.com

Or contact us via the contact form.

Company information:

Baumann Bern

Rehhagstrasse 79, Bern, 3018, Switzerland

E-Mail: info@baumannbern.com

Contact form: https://baumannbern.com/pages/kontakt

Phone number: +31 613247030

Customer service: Monday to Friday from 09:00 to 17:00

Our customer service is available Monday to Friday from 09:00 to 17:00. We strive to respond to all inquiries within 24 hours.

Alternatively, you can use the contact form below, and we will get back to you as soon as possible.